Complaints

If you have a complaint, please contact by email on [email protected] or write to us at Storm Fashion (Storm Fashion Customer Care, 9 York St, Clitheroe, BB7 2DH, United Kingdom).

In the unlikely event that our Customer Care team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, then you may refer your complaint to the European Commissions Online Dispute Resolution (ODR) platform, which is a Certified Alternative Dispute Resolution (ADR) Provider (http://ec.europa.eu/odr). We will respond to any complaint referred to us by Online Dispute Resolution.